FRSD Technology Support Services

The Fern Ridge School District technology department maintains the district’s internal network, computer systems, printers, phone systems and general technology needs. We work with all stakeholders in planning services, and provide a helpdesk support for service issues.

HELPDESK AND SUPPORT:

For Students and Parents/Guradians:
Please make sure your teacher is aware of the issue and see if they can resolve your issue… if not:
If you or your child are having login problems, or issues that could be related to software, you can call our Student Technology Support Line at 541-952-7030.  Your school can forward your call/message to that number as well.
If the issue is with your device, or we can’t resolve it remotely, we offer a socially-distanced hands-on troubleshooting time at the District Office weekdays between 1-3PM.  We can troubleshoot more complex software or account issues, and replace any faulty hardware. For students or families that can’t make that time, please use the Student Techology Support Line to make special arrangements.

For Staff members in need of assistance having issues with computers, phones, printers, etc.
Please use the helpdesk@fernridge.k12.or.us address or the Helpdesk phone line.  Please include your name, school, room number, computer number (if available) and a description of the issue.  If you are working remotely, please include your phone contact information in the issue report.

INTERNAL HELP DOCUMENTS:

As the technology department is reorganizing and focusing on how to provide better, more efficient service, we’re compiling howto and support documents for issues.   These are intended for internal staff use, and are in google docs format.  Users need to be logged into their Fern Ridge google account for the links to load.

Internal Howto / Support document Index

If you have general suggestions or comments, please send them to tech@fernridge.k12.or.us.

If you are a vendor or interested in responding to proposals for erate projects, please see here.

The technology personnel are:

M. Bateman Technology Director 541-935-2253 tech[at]fernridge.k12.or.us

Jeremy Cooper Technology Support Specialist 541-935-2253 jcooper[at]fernridge.k12.or.us