The Fern Ridge School District technology department maintains the district’s internal network, computer systems, printers, phone systems and general technology needs. We work with all stakeholders in planning services, and provide a helpdesk support for service issues.
HELPDESK AND SUPPORT PROCESS UPDATE:
UPDATE: 4/1/2020 : The District is currently planning to meet ODE’s “Distance Learning for All” guidance, which will almost certainly require significant changes in how we operate and provide services. We know there are a lot of questions, interest, energy and ideas for what this will look like for Fern Ridge Staff, Students and Community as we transition to a Distance Learning paradigm.
In the coming days and weeks, as we refine our response plan to the ODE guidance we will communicate support request methods, resources and other documentation. We are currently in an assessment and survey phase for the technical aspects of the distance learning paradigm. Those communications will initiate from the schools directly for the time being, and needs, ideas, concerns should be directed to the schools.
We hope to have guidance and documentation out for remote support prior to April 13th that aligns with our overall plan, which is still in development.
For Staff members in need of assistance that are working on campus that have issues with computers, phones, printers, etc. Please use the firstname.lastname@example.org address or the Helpdesk phone line.
For Staff members who are working remotely, do the same, but please include your phone contact information in the event you need a password reset.
For Student/Community issues (password resets, access to resources): We will address this in our plan when published. For now, please contact schools directly to report issues.
INTERNAL HELP DOCUMENT UPDATE:
As the technology department is reorganizing and focusing on how to provide better, more efficient service, we’re compiling howto and support documents for issues.
These are intended for internal staff use, and are in google docs format, and users need to be logged into their Fern Ridge google account for the links to load.
If you have general suggestions or comments, please send them to email@example.com.
If you are a vendor or interested in responding to proposals for erate projects, please see here.
The technology personnel are:
Technology Support Specialist I